Privacy Policy
ULIST Pty Ltd t/a Claims Buddy (ABN 40 655 641 955) (we, us or our), understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or collected by us, when interacting with you.
The information we collect
Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.
The types of personal information we may collect about you include:
Identity Information including your name, age, and date of birth.
Contact Information including your mobile number, address and email.
Health Information see ‘Sensitive information’ below.
Superannuation Information including the name of your superannuation fund and the duration that you have been a member of that superannuation fund (which is required to qualify for total and permanent disability payouts).
Work History Information including your current employment status, details of your past employment and employers and working locations, and details of any absences from work due to injury or illness.
Technical and Usage Data when you access any of our websites, platforms or emails, details about your internet protocol (IP) address, login data, browser session and geo-location data, statistics on page views and sessions, device and network information, acquisition sources, search queries and/or browsing behaviour, access and use of our website (including through the use of Internet cookies, tracking pixels or analytics), and communications with our website.
Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.
Sensitive information is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. The types of sensitive information we collect include:
details of any injury or illness you have suffered in the workplace; and
details of your current health circumstances and ability to work.
How we collect personal information
We collect personal information in the following ways:
Type of Personal Information
Identity Information
Contact Information
Health Information (Sensitive Information)
Superannuation Information
Work History Information
Technical and Usage Data
Marketing and Communications Data
Method of Collection
When you provide it directly to us via our online form.
When you provide it directly to us via our online form.
When you provide it directly to us via our online form.
When you provide it directly to us via our online form.
When you provide it directly to us via our online form.
When you interact with our website.
When you opt-in to receive marketing from us.
Why we collect, hold, use and disclose personal information
Personal information: We collect, hold, use and disclose your personal information for the following purposes:
Type of Personal Information
Identity Information
Contact Information
Health Information (Sensitive Information)
Superannuation Information
Work History Information
Technical and Usage Data
Marketing and Communications Data
Method of Collection
To assess the likelihood of your superannuation fund providing a lump sum insurance payment for total and permanent disability, and referring you to a licensed law firm (with your consent).
To assess the likelihood of your superannuation fund providing a lump sum insurance payment for total and permanent disability, and referring you to a licensed law firm (with your consent).
To assess the likelihood of your superannuation fund providing a lump sum insurance payment for total and permanent disability, and referring you to a licensed law firm (with your consent).
To assess the likelihood of your superannuation fund providing a lump sum insurance payment for total and permanent disability, and referring you to a licensed law firm (with your consent).
To assess the likelihood of your superannuation fund providing a lump sum insurance payment for total and permanent disability, and referring you to a licensed law firm (with your consent).
To improve our website based on how visitors interact with it.
To provide you with updates about our services.
We also collect personal information for internal record keeping, and to comply with our legal obligations or if otherwise required or authorised by law.
Sensitive information: We only collect, hold, use and disclose sensitive information for the following purposes:
any purposes you consent to;
the primary purpose for which it is collected
secondary purposes that are directly related to the primary purpose for which it was collected, including disclosure to a licensed law firm specialising in total and permanent disability; and
if otherwise required or authorised by law.
Our disclosures of personal information to third parties
Personal information: We will only disclose personal information to third parties where it is necessary as part of our business, where we have your consent, or where permitted by law. This means that we may disclose personal information as follows:
Type of Personal Information
Identity Information
Contact Information
Health Information (Sensitive Information)
Superannuation Information
Work History Information
Technical and Usage Data
Marketing and Communications Data
Recipient of Information
A licensed law firm specialising in total and permanent disability (with your consent).
A licensed law firm specialising in total and permanent disability (with your consent).
A licensed law firm specialising in total and permanent disability (with your consent).
A licensed law firm specialising in total and permanent disability (with your consent).
A licensed law firm specialising in total and permanent disability (with your consent).
IT service providers.
Marketing and advertising providers.
Other circumstances where we may disclose personal information (on a need-to-know basis only) include:
a licensed law firm specialising in total and permanent disability (with your consent);
our employees, contractors and/or related entities;
IT service providers, data storage, web-hosting and server providers;
professional advisors, bankers, auditors, our insurers and insurance brokers;
if we merge with, or are acquired by, another company, or sell all or a portion of our assets, your personal information may be disclosed to our advisers and any prospective purchaser’s advisers and may be among the assets transferred;
courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
third parties to collect and process data, such as analytics providers and cookies; and
any other third parties as required or permitted by law, such as where we receive a subpoena.
Sensitive information: We will only disclose sensitive information with your consent or where permitted by law. This means that we may disclose sensitive information to:
a licensed law firm specialising in total and permanent disability (with your consent);
our employees, contractors and/or related entities;
if we merge with, or are acquired by, another company, or sell all or a portion of our assets, your personal information may be disclosed to our advisers and any prospective purchaser’s advisers and may be among the assets transferred;
courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
third parties to collect and process data, such as analytics providers and cookies; and
any other third parties as required or permitted by law, such as where we receive a subpoena.
Overseas disclosure
We store your personal information in Australia. will only disclose your personal information overseas in accordance with the Australian Privacy Principles.
Your rights and controlling your personal information
Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to work with you as a customer or supplier of our business.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Access: You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, then we will take reasonable steps to give you such access.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.
Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.
Cookies and analytics
We may use cookies, tracking pixels and similar technologies on our website and in our emails from time to time. Cookies are text files placed in your computer's browser to store your preferences. Tracking pixels are tiny, invisible images (typically the size of one pixel) embedded in web pages or emails. Cookies and tracking pixels, by themselves, do not tell us your email address or other personally identifiable information. However, they do recognise you when you return to our online website and allow third parties to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our online website with personal information, this information may be linked to the data stored in the cookie or collected by tracking pixels. Unlike cookies, tracking pixels do not store any information on your device, but instead send information to our servers when the pixel is loaded.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.
You can block tracking pixels by using ad-blocking or privacy-focused browser extensions. Some email providers allow you to block images by default, which can prevent tracking pixels in emails from loading.
However, if you use your browser settings to block all cookies (including essential cookies) and tracking pixels you may not be able to access all or parts of our website and you may not receive personalised content.
Google Analytics: We may use Google Analytics Advertising Features. We and third-party vendors may use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together. These cookies and identifiers may collect Technical and Usage Data about you.
You can opt-out of Google Analytics Advertising Features including using a Google Analytics Opt-out Browser add-on found here. To opt-out of personalised ad delivery on the Google content network, please visit Google’s Ads Preferences Manager here or if you wish to opt-out permanently even when all cookies are deleted from your browser you can install their plugin here. To opt out of interest-based ads on mobile devices, please follow these instructions for your mobile device: On android open the Google Settings app on your device and select “ads” to control the settings. On iOS devices with iOS 6 and above use Apple’s advertising identifier. To learn more about limiting ad tracking using this identifier, visit the settings menu on your device.
To find out how Google uses data when you use third party websites or applications, please see here.
Facebook/Meta Analytics: We may use tools provided by Meta, such as the Meta Pixel, advanced matching, and Conversions API. These allow us to measure ad performance and deliver ads that may be relevant to you on Meta platforms based on your activity on our website/app. You can control whether we can join data from third party partners with your Meta account for ads by adjusting your preferences within Meta's settings. You can disconnect this data from your Meta account by changing your settings for Off-Facebook activity. For more information, please see Meta's Privacy Policy here.
Link to other websites
Our website may contain links to other party’s websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.
Amendments
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.
For any questions or notices, please contact us at:
ULIST Pty Ltd t/a Claims Buddy (ABN 40 655 641 955)
Email: [email protected]
Claims Buddy is not a legal services provider, legal advisory firm or financial services provider. Claims Buddy operates exclusively as a referral service.
By using our website at https://www.claimsbuddy.com.au (Site) and submitting your information, you acknowledge and agree that we will share your information with our third-party partners, who may contact you directly. All enquiries initiated on this Site are referred to our partners who are licensed to provide their respective products and/or services (Third Party Partners). We receive referral fees and commissions from these Third Party Partners for making these introductions. We do not provide comparisons between legal services, provide legal advice, provide legal products or services, or provide financial or financial product advice. We do not sell, recommend, or otherwise provide any opinion in relation to any legal products or services. We make no representations that any legal product or service will generate a particular outcome or other success.
By clicking “SUBMIT,” you understand that you will be referred to and dealing directly with the Third Party Partner and/or its representatives, not with Claims Buddy. You consent to receive notices, phone calls, and other communications from the Third Party Partner and/or their representatives at the contact information you provide.
Please note that the Site and its content (including tools, information, insights, or resources) are provided for general information purposes only, on an “as is” basis. Our content does not constitute advice of any nature (legal, financial, superannuation, or tax). We do not represent that any information provided is accurate, up-to-date, or more suitable than options not featured on our Site. You use our content at your own risk, and we assume no responsibility or liability for your use or reliance on it, to the extent permitted by law. It is your responsibility to determine the suitability, reliability, and usefulness of our Site and content. We recommend seeking advice from a licensed professional to address your specific objectives, financial situation, and needs.
By submitting your details on this site, you agree to our terms and conditions.
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